Returns
Returns & Refund Policy
In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Service Center is always at your service.
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| 7 Day Refund Guarantee on Naked Slim-Goodies, Amature Boxer, Stained and Torched Ladders.... ONLY!!!.... Exotic Slim-Goodies, Pro Boxers, and Bi-Racial Slim-Goodies are NOT REFUNDABLE>>> Custom colors are Final Sale |
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Door-To-Door Deliver Protection |
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7 Days Returns If you're not happy with your purchase and would like to return a product, please contact us within 7 days of receiving your order. You will need to provide your order number and the reason for returning the product along with photographic evidence of the item. Only once the item is returned to us and verified, can we determine if a refund is due. All returned products must be in their original condition and with the packaging intact.
Notes about refunds Specialty Colored ladders are Non refundable.. Only Natural non colored, Stained or Torched ladders will be considered based on reason and returned inspection but not guaranteed..
Is shipping refunded on return? All costs associated with the return of the product remain the responsibility of the customer. |
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Get a Solution Steps to contact us Please contact us immediately describing the issue in detail, including the return reason, along with your order number and proof of defective, incorrect or not as described items. please send us a clear picture or video of the problem to customladders@gmail.com all messages will be answered within 24-48 hours.
Responsibility If our company is responsible for the issue, we will allow a return to our warehouse for a replacement. Once we receive the item, we will offer a free replacement at our expense. Or a refund will be issued within 7 working days back to your credit card or Paypal account with which the order was made. Customer's responsibility The customer will be responsible for the shipping fee and we will refund the original product cost minus a 20% restocking fee receiving the returned item. All shipping fees are non-refundable. |
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Order cancellation We can only accept cancellations within 24 hours of the original ordering date & time. Once the order has been despatched, we can't recall it or cancel it. Any cancellation on an order made on theladderboy.com will be subject to a cancellation fee of regardless of the time elapsed since the order (even if it is only a second) since our banking and payment gateway partners charge us for cancellations.
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